The expansion of PA Hospital’s Specialist Outpatient Department and trajectory of success realised by the team of nurses and administration staff was no accident; their culture of success is the result of teamwork and notable leaders - like Louise Anderson.
As Acting Nurse Unit Manager, Louise has been officially recognised for her positive impact in the challenging clinical space and the pivotal role she plays in expanding clinic capacity, ongoing staff education and engagement, and championing a positive workforce culture.
Louise’s connection to the team began in January 2025, when she moved from her role as Nurse Unit Manager of the Orthopaedic Outpatients to assist with a major expansion of specialist OPD clinics.
Under the leadership of change-creator and nursing powerhouse, Schonnel Gosson, Louise faced the dual challenge of defining a new assistant manager role and managing an influx of hundreds of weekly referrals requiring triage, prioritisation, and constant rescheduling.
The challenges compounded as Tropical Cyclone Alfred threatened Brisbane early in her role, prompting the team to reschedule numerous appointments, swap to telehealth alternatives, and get the clinic back on track after the interruption of mother nature.
Louise’s approach, characterised by kindness, honesty, and hands-on teamwork, proved crucial in maintaining the unit’s trajectory of 30 to 40 per cent increase in outpatient appointments - even under pressure.
“Everyone has role to play and every role is essential to the functioning of a successful team. When you have got a good friendly team that works together for the best outcomes for patients, you can expect to see the results speak for themselves,” she said.
Louise’s leadership philosophy extends beyond operational metrics. She emphasises the importance of communication, particularly when difficult changes must be conveyed to patients.
“When clinic times need to be changed, avoiding the conversation doesn’t help. Talking openly with patients and their families about why rescheduling is necessary and offering alternative options builds understanding and trust.”
Her warmth and empathy have been a comfort to many patients, especially those who arrive anxious or alone. “Just being a friendly, reassuring presence can make all the difference,” she said.
Louise’s example of engagement, transparency, teamwork, and strong clinical leadership serves as an inspiration for other healthcare teams facing similar challenges.