When Nadima Peer arrived at Princess Alexandra Hospital in excruciating pain from her gallbladder, she quickly realised how critical clear communication is for patients navigating the health system.
Nadima is no stranger to Metro South Health, as a consumer partner and member of the Health Literacy Committee. But her time in hospital highlighted the value of health literacy.
“I wasn’t just getting treatment, I was observing,” Nadima said.
“As part of my work in the health literacy space, I paid extra attention to the language staff used.
“Were the staff speaking in human? Or were they doing that thing where they throw around terms like ‘cholecystectomy’ like they’re ordering coffee?”
For Nadima, health literacy isn’t just about simplifying medical jargon, it’s about ensuring every patient leaves with the right information to make decisions about their care.
She recalls one fellow patient who was almost discharged without understanding the seriousness of his condition, until a nurse stepped in.
“She sat with him and explained everything in everyday language. That’s what health literacy in action looks like.”
Her own experience highlighted the difference it can make when staff take the time to explain tests and treatments.
“The nurses were phenomenal. Even when they came to give me medication, they explained what it was for and how often I could have it,” she said.
“That kind of communication makes you feel cared for, and most importantly, informed.
“You become a different person when you’re unwell – tired, scared, in pain. Clear, compassionate communication makes all the difference.”
Nadima also shared health literacy advice for patients.
“Have someone to advocate for you if you can. If you don’t understand, ask questions,” she said.
“And if English isn’t your first language, don’t be afraid to seek out a staff member who can explain things in a way that makes sense to you.”
Despite the challenges she faced, Nadima said she left hospital feeling proud of the people working within the system.
“We are blessed to have such beautiful health professionals,” she said.
Metro South Health is celebrating Health Literacy Month in October 2025.