The Logan Hospital teams tasked with keeping patients, visitors and staff safe are sporting a new look to improve visibility and responsiveness.
Working together to bolster safety across the campus, Safety and Response officers and hospital Ambassadors can now be easily identified and called on when needed.
Having recently grown in numbers and reach across Logan Hospital, the Ambassadors have been hugely successful in improving patient and staff safety in the busy Emergency Department since they were first introduced in 2018.
Director Corporate Services Scott Hughes said as a result, the Ambassador program had since expanded to the Hospital’s medical wards and rolled out at other facilities including Redland Hospital.
“We are proud to have been the first Metro South Health facility to trial and permanently employ Ambassadors as part of our healthcare team,” he said.
“They are trained in proactive engagement, de-escalation and patient-focussed communication, and play a key role in helping to maintain a safe environment for everyone.
“It is great to see them in their new uniforms which were specifically chosen in a muted colour to further create an open and calm atmosphere when engaging with patients and their families.”
Scott said while the Ambassadors performed a vital role in enhancing safety at Logan Hospital, so too did the Safety and Response team of officers.
“Our Safety and Response team do an incredible job responding to a wide variety of incidents across the hospital which we know is continuing to get bigger.
“We are also proud to have been the first facility in Metro South to introduce load bearing vests for the team which has enhanced their ability to respond quickly anywhere on the campus and with the equipment they need.
“The vests also provide a stable base for the officers’ body worn cameras which have also gone a long way to improving safety and addressing occupational violence.”
Scott said the Safety and Response team stood out in their bright blue shirts and vests and were on the job 24 hours a day, seven days a week.
“Our hardworking staff deserve to come to work without being abused or assaulted,” he said. “Aggression and violence towards anyone at our hospitals is unacceptable.
“We know that not all aggression is intentional with patients who are experiencing distress, confusion, or mental health challenges.
“We are lucky to have our Ambassadors and Safety and Response teams to respond appropriately and ensure everyone leaves hospital safely.”